NATWEST customers are reporting that the banking app is down.
The high street bank has not confirmed what is causing the issue, but some users have complained on social media that they are seeing a message about Sainsbury’s Bank accounts being migrated.
NatWest customers are reporting issues with their app this morning[/caption]
NatWest recently acquired the retail banking business of Sainsbury’s Bank, including most of its credit card, personal loan, and savings accounts.
There are over 100 reports on DownDetector regarding issues.
One customer wrote on X: “Go to log into my NatWest account and I get this message, because you bought Sainsbury’s Bank, but you’ve given no way to clear the message.
“So I can’t access my banking on the app and I can’t access the online banking because I need the app for verification.”
Another customer said: “My Sainsbury savings account is transferring to NatWest but I also have NatWest current and savings accounts.
“When I try and use my NatWest app the only option is a link to the transfer Hub and I cannot access my existing NatWest accounts.”